Refund Policy

To keep expectations clear, after receiving an order, a customer may request either a no-reason return or an exchange for 30 days.

For clarity, return authorization must be obtained from support@touchlandplus.shop. touchland bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided.

From a customer-service perspective, no-reason eligibility does not extend to custom-made products, clearance/Final Sale purchases, gift cards, or opened intimate or hygiene-sensitive merchandise. Customers still retain all applicable remedies for defects, damage, mis-shipments, shortages, and other protected claims.

For a clear pre-purchase understanding, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance.

To state the rule precisely, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 4023 Valley Ln, Titusville, Florida, 32780, United States

Refund and exchange support: support@touchlandplus.shop or 512-517-3771, Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandplus.shop
Phone: 512-517-3771
Physical address: 4023 Valley Ln, Titusville, Florida, 32780, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago)